Crisis Hotlines & Community Resources
The following Crisis Hotlines and Community Resources are available to individuals and families in need living in Stony Plain, Spruce Grove and Parkland County. Click on a category to view the resources available.
- COVID-19 Support
- Crisis Hotlines
- Community Resources
- Online Resources
- General Warnings
The following resources have been developed specifically to help those in need during the COVID-19 pandemic. Click on the name of each service to learn more about it. Always call 9-1-1 if someone is in immediate danger.
Text4Hope is a free Alberta-based service providing three months of daily Cognitive Behavioural Therapy (CBT)-based text messages written by mental health therapists. This evidence-based tool helps people identify and adjust the negative thoughts, feelings and behaviours a pandemic might be expected to provoke.
Text: COVID19HOPE to 393939
Alberta Health Services has compiled a variety of resources to help those experiencing increased stress due to the COVID-19 pandemic - including tips for discussing this situation with children.
Are you or someone you care about struggling? HelpSeeker connects you to thousands of community, health and social services with a click of a button.
Most of these services are available 24/7 to both families and individuals in need. Click on the name of each service to learn more about it. Always call 9-1-1 if someone is in immediate danger.
If you suspect an Albertan is being abused or neglected and don’t know where to turn for help, call the centralized abuse line. You will be connected to resources, supports, services and referrals to address your concern.
Phone: 1-855-4HELPAB (1-855-443-5722)
Addiction & Mental Health Access provides telephone support, in-person assessment, crisis outreach, and patient stabilization at any time of day or night.
Bullying Helpline (24/7)
Bullying is repeated mean, cruel, hurtful behaviours done on purpose by someone with more power. It can be verbal, physical, social and/or online. Call the helpline for 24/7 support. Chat support is also available daily from noon-8pm, MST.
Child Abuse Hotline (24/7)
If you have reason to believe a child is being abused or neglected by their parent or guardian, please contact the Child Abuse Hotline to discuss your concerns.
Phone: 1-800-387-KIDS (5437)
Offers support by phone to children and teens during a crisis. Provides these services:
- Assesses children’s needs
- Offers information about community services for children and their families
- Offers support
- Teaches about mental health problems
- Makes referrals to healthcare providers if needed
- Arranges home assessments if needed
- Provides links to follow-up care if needed
- Allows access to a child psychiatrist
Distress Line (24/7)
We are available to talk anytime – 24 hours a day, 7 days a week, 365 days a year. Crisis doesn’t take time off, so neither do we. When you make a call to Distress Centre, you will always get an answer, an open mind and a caring ear.
Family Violence Helpline (24/7)
Family violence includes physical, verbal, emotional, financial and sexual abuse, neglect, stalking or being kept from seeing other people or forced to stay in one place. 24/7 help is available by phone. Those in need may also connect with trained staff and counsellors through online chat, available daily from 8am-8pm.
Provides immediate, culturally competent, telephone crisis intervention counselling support for First Nations and Inuit, 24 hours a day, seven days a week. Counsellors can also work with callers to identify follow-up services they can access. Counselling is available in English and French and, upon request, in Cree, Ojibway, and Inuktuk.
Phone: 1-855-242-3310 (Toll Free)
Kids Help Phone (24/7)
Kids Help Phone is Canada’s only 24/7, national support service. They offer professional and confidential counselling, information and referrals, and volunteer-led, text-based support to young people in both English and French.
You can connect with them by phone, text or live chat, whenever you want, however you want.
Text: Text CONNECT to 686868
Live Chat: kidshelpphone.ca
Kids Kottage (24/7)
The Crisis Nursery offers emergency respite to families in crisis by admitting their infants and children up to 11 years of age for up to 72 hours, free of charge.
Mental Health Help Line (24/7)
This help line provides toll-free, 24/7 confidential and anonymous telephone service for Albertans with mental health concerns. Callers can get information about mental health programs and services, and be referred to other agencies if necessary.
Seniors' Abuse Help Line (24/7)
Provides confidential, non-judgmental, and short-term crisis intervention, emotional support, and resources to those who are experiencing or concerned about someone else experiencing senior abuse.
The Sexual Assault Centre of Edmonton (SACE) exists to support people impacted by sexual violence and engage communities to promote respect and uphold a culture of consent.
There are several community resources in the Stony Plain, Spruce Grove and Edmonton Area able to help families and individuals in times of crisis. While not all are available 24/7, they may assist in the healing process following a traumatic occurrence.
- Community and Social Services Help Line - 211
- Health Link Alberta - 811
- Emergency Assistance - 911
- Children and Family Services Stony Plain - 780-963-9424
- Children and Family Services Spruce Grove - 780-962-7635
- Social Services (Emergency After Hours Line) - 780-644-5135
- Westview Health Centre (Stony Plain Hospital) - 780-968-3600
- Child Intervention Services - 780-422-2001
- Parkland RCMP - 825-220-2000
- Poison Control - 1-800-332-1414
- Provincial Abuse Hotline - 1-855-443-5722
- Victim Services Advocates (Stony Plain) - 780-968-7272
Addictions, Detox & Mental Health
- George Spady Centre - 780-424-8335
- Alberta Health Services Detox Centre - 780-427-4291
- Youth Edmonton Detox & Addictions Services - 780-422-7383
- Primary Care Network Youth Mental Health Clinic (ages 11-24) - 780-960-9533
- Stony Plain Family & Community Support Services (FCSS) - 780-963-8583
- Spruce Grove Family & Community Support Services (FCSS) - 780-962-7618
- Alberta Health Services - Addictions and Mental Health Westview Centre - 780-963-6151
Counseling for Children
- 24-Hour Information and Referral - 211
- The Family Center (6-9 years) - 780-900-6129
- Victim Services - 825-220-2055
Grief Counseling Programs
- Starfish Family Resources (5-14 years) - 780-448-1180
- Kids on Track Association (5-15 years) - 780-481-2942 ext. 7
- YWCA (4-18 years) - 780-423-9922 ext. 222
- Play Therapy
- The Grieving Parents Society of Edmonton - 780-451-5381
- Pilgrims Hospice (adults & children) - 780-413-9801
FCSS Counseling - Spruce Grove & Stony Plain
- Caring Friends Bereavement Support Group - 780-963-8583
- Exploration Through Grief Program - 780-963-8583
- Journey Through Grief and Mourning - 780-963-8583
- Living with Loss to Suicide - 780-962-7583
Additional Counseling Services
- Aboriginal Parent Link Centre (Stony Plain) - 780-963-5975
- Art Can Heal (Spruce Grove) - 780-916-6615
- Art Therapy (Joan Murdoch) - 780-963-3679
- Aspects Psychological Services (Stony Plain) - 780-963-7451
- Christian Counseling Services: The Healing Center (Stony Plain) - 780-690-2375
- Delta Psychological Services (Irene Wilkensen) - 780-218-6930
- FCSS Stony Plain - 780-963-8583
- Highlander Counselling & Mediation (Connie McCraig, Play Therapist) - 780-962-6313
- A Sacred Journey Psychological Services (Sylvia Peske, Registered Psychologist & Synergetic Play Therapist) - 780-960-1616
- Spruce Grove Children's Mental Health - 780-342-1370
- Westland Family Practice Clinic (Dr. Betty Stevens-Guille) - 780-962-9393
- Westgrove Clinic (Adolescent Therapist) - 780-962-9888
Food & Finance Assistance
- Parkland Food Bank - 1-877-644-9992
- NeighbourLink Parkland - 780-960-9669
- Alberta Supports Contact Centre - 1-877-644-9992
- Emergency Financial Assistance - 1-866-644-5135
Shelters & Safe Houses
- Herb Jamieson Centre (men) - 780-429-3470
- George Spady Centre (men & women) - 780-424-8335
- Women's Emergency Accommodation Centre - 780-423-5302
- Hope Mission (ages 16+, men & women) - 780-422-2018
- Youth Empowerment and Support Services (YESS) - 780-468-7186
- Lurana Shelter (domestic abuse) - 780-424-5875
- WIN House (Women In Need) - 780-471-6709
- Seniors' Safe House - 780-702-1520
- A Safe Place - 780-464-7233
These websites provide valuable information to both families and individuals in need. Click on the name of each site to visit it. Always call 9-1-1 if someone is in immediate danger.
Access information regarding substance use, self-harm, or other mental health concerns through this site. Alberta Alcohol and Drug Abuse Commission (AADAC), now part of Alberta Health Services, provides excellent information about resources, prevention and treatment of drug and alcohol abuse.
Anxiety Canada is a registered charity and non-profit organization that was established more than twenty years ago to raise awareness about anxiety, and to support access to proven resources and treatment. They have developed the award-winning free MindShift™ CBT app for iOS and Android devices, which helps Canadians manage anxiety using scientifically proven strategies.
The Canadian Mental Health Association provides advocacy, programs and resources that help to prevent mental health problems and illnesses, support recovery and resilience, and enable all Canadians to flourish and thrive.
AlbertaQuits can help you quit smoking. Whether you're considering quitting smoking, or have already made the decision to quit, the help you need is right here.
SAIF provides services to those who have experienced and/or witnessed family violence and abuse, striving to accommodate all those in their service area who come seeking support, advocacy, and/or education.
Alberta Health Services has compiled numerous resources to help individuals recognize warning signs of suicide and to provide aid to those in distress.
Wellness Network Edmonton strives to improve individuals' emotional well-being, helping them achieve positive self-esteem, satisfying relationships and resilience to meet life's challenges.
13 Reasons Why - TV Drama Content Warning for Parents
Recently, Netflix released Thirteen Reasons Why (13RY), a series based on the book by Jay Asher originally published in 2007. The series is a fictional story that is meant to be a cautionary tale. It tells the story of a high school student who experiences a series of terrible events - many of which are perpetrated by her classmates and friends. Hannah has died by suicide, but before she died, she made a series of tapes explaining what each person in her circle has done to hurt her. Each episode tells one part of the story focused on a painful event and interaction.
The Canadian Centre for Threat Assessment and Trauma Response issued a content warning for the series and cautioned those considering viewing it. This TV drama is not part of the curriculum on Mental Health and Suicide prevention and is not used in Parkland School Division classes.
For those parents looking for more resources to talk to their children who may have already viewed or are considering watching this series, check out the Talking Points developed by the Suicide Awareness Voices of Education (SAVE) and Jed Foundation.
For more information contact: